My login credentials aren’t working.
Please ensure that the URL you are attempting to log in to is correct. Your URL can be found in your training manual and will be in the following format: https://XYZ.yourradar.net (administrative [...]
How do I add a new inventory item?
To add a new inventory item, select the inventory list from the drop-down inventory menu in the navigation bar. This will display a list of all inventory items currently entered in your system. [...]
How do I change the estimated job price?
To update your pricelist, find the job option in the top navigation bar and a hover over “job pricelist/item” to display the pricelist options. Next, click on update pricelist to display the [...]
How do I close a job?
To close a job, you will need to locate the job in the schedule to determine which employee it was dispatched to. Once you have found the employee to whom the job has been dispatched, you should [...]
Once a job is completed, I cannot create a timesheet for it (it didn’t show up on the “All” selection).
In this case, you will need to use the technician interface. Once you have logged in, return to timesheets app, find the job that you want to add another timesheet for, click on view details, and [...]
How can I assign a job to multiple technicians?
When creating or editing the job, you need to change the number of installers needed to 2 (or more depending on the job’s requirements) instead of one. This field is found at the very end of the [...]
How would I block off a statutory holiday so we don’t end up booking something be accident?
The Stat Holidays are maintained under Settings > Calendar. With this, both the scheduler as well as dispatch will show Holiday.
